Refund policy
Return and Refund Policy
1. Introduction
Welcome to themodernbride.store ("we," "us," or "our"). This Return and Refund Policy outlines the terms and conditions regarding refunds and returns for the digital wedding planner products purchased through our website. By purchasing from our store, you agree to the terms outlined in this policy.
2. Nature of Our Products
All products offered on themodernbride.store are digital goods (specifically, digital wedding planners). These products are delivered electronically via email immediately or shortly after your purchase is confirmed. Because of the immediate accessibility and non-tangible nature of digital products, they cannot be "returned" in the traditional physical sense.
3. General Refund Policy
Due to the digital nature of our products, all sales are final. Once the digital wedding planner has been delivered to your email address or made available for download, we do not offer refunds, returns, or exchanges for:
- Changes of mind or buyer’s remorse.
- Accidental purchases.
- Failure to read the product description, features, or system requirements prior to purchase.
- Inability to use the product due to user error or incompatible software.
Important Notice for International Customers: By purchasing our digital products, you explicitly acknowledge and agree that you are purchasing a non-tangible digital product, and you waive your statutory right of withdrawal (or "cooling-off" period) as the performance of the contract begins immediately upon delivery of the digital file.
4. Eligible Exceptions for Refunds
We want you to be completely satisfied with your purchase. We may consider refund or replacement requests under the following exceptional circumstances:
- Non-Delivery: You have not received the email containing your digital product within 24 hours of purchase (please check your spam, junk, or promotions folders first).
- Defective File: The digital file provided is corrupted, unreadable, or significantly not as described, and we are unable to provide a working replacement file.
- Duplicate Charge: You were accidentally charged multiple times for the exact same transaction.
5. How to Request a Refund
If you believe your situation qualifies for a refund or replacement under the exceptions above, please contact us promptly with the following information:
- Your full name
- The email address used to make the purchase
- Your order number, receipt, or transaction ID
- A detailed description of the issue (including screenshots if applicable, such as proof of a duplicate charge or an error message)
Please send all refund requests to: chidine43@gmail.com
6. Refund Processing
- We will review your request and respond to you within 3 to 5 business days.
- If your refund is approved, it will be processed back to your original method of payment within 5 to 10 business days. Please note that the time it takes for the funds to appear in your account depends on your bank or payment provider’s processing times.
- If your request is denied, we will notify you and provide a clear explanation.
7. Contact Us
If you have any questions, concerns, or need assistance with your digital wedding planner, please do not hesitate to contact our support team at:
📧 Email: chidine43@gmail.com
🌐 Website: themodernbride.store
📧 Email: chidine43@gmail.com
🌐 Website: themodernbride.store
8. Changes to This Policy
We reserve the right to update, modify, or change this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.